Note: Click on the linked heading text to expand or collapse FAQ.

If you don't find the answer you're looking for don't hesitate to call us.

General Repair Questions

Yes, we're an Apple Authorized IRP and all our technicians are Apple Certified Technicians.  

Our locations are certified by Apple to adhere to their high standards for training and ongoing education. We use Genuine Apple diagnostics, tools, and processes to make sure your Apple product repair is done safely and reliably. We're one of the only shops that can offer genuine Apple parts sourced directly from Apple.
(Click Here for Apple IRP Verification)

 

Though is it preferred that you use our website to checkout online prior to sending in your device it is not required.

If you would prefer to send in your device without purchasing a services online please call us at 949-595-0431 and we can guide you.

Yes we do.  Bring your device to one of our retail locations and we'll let you know what it's worth. Please keep in mind that many factors are involved in evaluating your device for purchase and we may choose not to purchase certain devices. 

Yes, all repairs are covered by a 90 day parts and labor defect warranty.  If you have any issues related to the parts used and the labor associated for any repairs within 90 days we will take care of it free of charge!  Please keep in mind that new or repeat physical damage are not warranty issues.

Yes, we repair most all makes & models of computer, phone, tablets and game console.  If it requires power, connects to the internet, or is electronic in nature we likely repair it.   Any Brand, Any Problem, We Fit It All !

We offer both our "House Brand" and "Apple Genuine Parts" for Mac and iPhone repairs.   Some customer choose to benefit from the cost savings of using aftermarket parts and others want the peace of mind knowing the parts are Genuine Apple.

Our locations are certified by Apple to adhere to their high standards for training and ongoing education. We use Genuine Apple diagnostics, tools, and processes to make sure your Apple product repair is done safely and reliably. We're one of the only shops that can offer genuine Apple parts sourced directly from Apple.
(Click Here for Apple IRP Verification)

 

Absolutely, we do that all the time for customers. We get it, it's fun to do things yourself but then again sometimes it turns out to be a more than your comfortable with after you started. Bring it in and one of our technicians can advise you on the spot.

The simple answer is yes, we do offer bundle discounts for multiple repairs on the same device.
Please just give us a call at 1-949-595-0431 and we can discuss those options with you.

Glass & LCD Replacement Service

Yes, in most cases smartphones use a composite multi-part display and many issues due to a drop can be corrected with a display replacement. 

If the actual screen of the device has dark spots, appears to be "bleeding", has dead pixels, or solid color lines then  the LCD has suffered irreversible damage and will need to be replaced. 

With most smartphones the display is a multi-part optically laminated unit. This means that a display replacement will often include everything dealing with the touch response, display picture, and cosmetics.  

Mail In Repairs and Shipping

No, but you can include your own (pre-paid) return shipping label if you wish.

The simply answer is no, we don't need it.  The more complicated answer is if there is a pass code on the equipment it hinders our ability to test some functions of the device. We suggest providing your pass code with the device when you send it in for repair.

If you do not wish to provide your pass code, certain equipment functions including but not limited to; camera, WiFi, Mic, Speaker, and bluetooth cannot be tested beyond "hardware presence" and cannot be guaranteed.

While it's handy to have your active sim card in the device it's not required. If you have a backup phone or tablet that can be used with your active sim card please feel free to keep it until the repairs are completed.

For mail-in services all payments are made securely online using one of our approved processors.  If you are uncomfortable shopping online you also have the choice of visiting one of our repair locations in person.

Please pack your device in a proper box or reinforced mailer.  Please do not ship it in the original box as it is not necessary as long as it's packaged safely.  After proper packaging simply ship it with the carrier of your choosing to our mail in service location.  We suggest using USPS Priority Flat Rate shipping. 


Cellular & Laptop Repair Centers, Inc
23591 Rockfield Blvd - Suite C
Lake Forest, CA 92630
United States

Please include your order number, name, address, phone number, and email address so that we can quickly locate your order and begin the repair when it arrives at our repair facility. Once the device has been repaired, we will return it to shipping address that was specified during checkout.

All we need to complete the repair is your device.  Please do not send any accessories such as cases, chargers, etc.  Anything received beyond the device itself may not be returned.

Please ship your device to:


Cellular & Laptop Repair Centers
23591 Rockfield Blvd - Ste C
Lake Forest, CA

Repair Location Questions

Yes, all prices found on BrokeniPhones.com are the same in our Retail Walk-In Repair Centers.

Most phone repairs can be completed while you wait in about 30-60 minutes by one of our experienced technicians.

There are several types of repairs that typically cannot be completed while you wait such as tablet, computer, general diagnostics, data recovery, or anything where special-order parts are required for completion.  These typically take longer than an hour in our work queue. 

No, we accept walk-ins for our general service queue.  However, for some customers scheduling an appointment is a much better fit and you can do this on our website by first selecting your device then the issue that needs attention HERE.   

* Please keep in mind that for our most common repairs appointments are not needed to get your device checked into our service queue.

For a list of retail locations please refer to our STORE LOCATOR on our website.

Smartphones Parts

We offer both our "House Brand" and "Apple Genuine Parts" for Mac and iPhone repairs.   Some customer choose to benefit from the cost savings of using aftermarket parts and others want the peace of mind knowing the parts are Genuine Apple.

Our locations are certified by Apple to adhere to their high standards for training and ongoing education. We use Genuine Apple diagnostics, tools, and processes to make sure your Apple product repair is done safely and reliably. We're one of the only shops that can offer genuine Apple parts sourced directly from Apple.
(Click Here for Apple IRP Verification)

 

Most phone repair can be a difficult and tedious task. If you do not have any experience working on small electronic devices it is not recommended that you attempt the repair yourself. Many customers who purchase parts online and attempting  a first time smartphone repair end up causing further damage to the phone or not properly completing the repair.   Sometimes even small errors can fatally damage smartphones beyond repair. For these reasons we wouldn't suggest you experiment on any device that has important data.

Warranty Information

We offer a full 90 Day Warranty for all parts used and specific labor performed in repairing your device.

 

For Walk-In customers the warranty period starts the day the repair ordered is completed.

 

For Mail-In customers the warranty period starts 5 days after the device was shipped back to you. We ship all devices via USPS Day Priority Mail with Tracking and Signature required. In most cases you will receive your device 1-3 days after shipping. Please note that you are responsible for signing for your device or picking it up from your local post office if they can not obtain a signature when attempting to deliver.

 

The Warranty period can not be extended due to delayed pickup of your device from the Retail Location you dropped it off at or delays in signing for your device from the Post Office. If you have a special circumstance that prevents you from picking up your device please let us know when submitting it for repair and we will do our best to accommodate the situation or provide further guidance.

Cellular & Laptop Repair Centers, Inc. (CLRC) only warranties the specific work performed in conjunction with the specific parts to be replaced / repaired for a period of 90 days after the repairs are completed

it's important to point out that our 90 Day Warranty IS NOT insurance. This means that any Physical damaged to the device or the part we installed or if the device is opened by any other shop after our repairs are completed VOIDS our warranty.

CLRC offers very affordable Glass Break Protection Plans (accidental damage protection plans) for Glass Touch Screens on many of the devices we repair. You have the option of purchasing those plans at the time of your repair. Please give it some consideration before you pick up your device.

For the complete terms & conditions of our 90 Day Warranty please visit HERE.

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